EXPERIENCED AND TRUSTED ADVISORS DRIVING CUSTOMER SUCCESS
White Glove’s team comprises professionals holding decades of experience in various business processes, including sales, development, and specifically accounting, to fulfill requirements such as ASC 606 that can be very complicated. The company has a team of professionals who have used different systems as end-users from each of these departments to ask the right question to customers to identify the crux of any issue. Importantly, White Glove focuses a first and foremost on the end-to-end business process, and the organization's overall strategy and high-level goals are rather than trying to do configuration or implementations in a box or in a silo. "We aim to develop long term relationships with our clients and fill the roles of trusted advisor and business process consultant, rather than just system implementation consultants,” says Tracy.
She also highlights that since the company was founded by a team who had previously worked extensively within the private equity sector, most of their projects are either private equity purchases or mergers and acquisitions. Such projects have unique requirements because it’s not only about implementing a new system but merging multiple companies into one and getting all employees into the same business process. “People are used to running different systems or running their operations various different ways.
White Glove experts work collaboratively with clients to quickly identify the excess steps, unnecessary approvals, exceptions, and workarounds that prevent progress. Working with clients, the company rapidly reengineers core business processes so that teams can carry out their jobs easily. White Glove also works closely with fast growing SaaS and Professional Services companies seeking private equity funding or preparing for an IPO. The capital funding landscape has been immutably altered by regulatory mandates, from regulations like SOX, which apply to public companies, to legislation like the Jumpstart Our Business Act (JOBS) that has fueled private capital markets by allowing emerging companies easier access to private capital, and enabling them to remain private longer. Regardless of the type of funding a company is seeking, it is very important that they adequately prepare their organizations to adhere to the many requirements dictated by the private and public capital markets. In many cases, a company must be prepared to meet certain requirements regardless of the market that funding is being sought. There are however some differences between public and private markets—these are summarized below.
One of our primary goals is to break down departmental silos to ensure that all the teams in an organization communicate well with each other in order to achieve the most accurate and efficient data and process flows
HIGH-QUALITY SERVICES WITHOUT OVER UTILIZING RESOURCES
As a dynamic, well-rounded individual with a drive to solve problems and focus on the big picture, Tracy brings to the table an experience of over a decade in the field of accounting and another decade in consulting services.
“We aim to develop long term relationships with our clients and fill the roles of trusted advisor and business process consultant, rather than just system implementation consultants”
White Glove is moving steadily towards the growth path while ensuring that its culture of delivering high-quality services remains the same. “Rather than focusing on growing fast, we want to make sure that we are delivering a White Glove treatment to our clients giving them 100 percent attention,” States Tracy. “We have found that a combination of Salesforce, NetSuite and OpenAir is the perfect trifecta for companies seeking private equity funding or preparing for an IPO. As such, our goal for 2021 is grow our Salesforce and OpenAir practices to further accommodate our clients who need all three of these applications,” Tracy explained. At the same time, the company is looking for steady growth without compromising on high-quality service delivery to clients.