20 Most Promising Professional Services Automation Solution Providers - 2018

20 Most Promising Professional Services Automation Solution Providers - 2018

As businesses continue to gain higher competitive edge, automation providers for professional services are merging ground-breaking technological advancements in order to improve productivity in back-end operations and accelerate front-end services. In an effort to reduce cumbersome paperwork, operational costs and the overall time consumed to serve customers, companies are on a transition from legacy to agile methodology leveraging automation workflows. Reports by the Business Research Company reveal a market forecast of 5.4 percent growth of professional services by 2020.

The scope for penetration of automated services is widening as organizations turn to social media platforms for promotion of products and services. Besides, companies are relying on complete decentralization of processes by collaborating CRM and professional service automation (PSA) tools. This will help businesses experience a parallel surge in sales and operational activities. Considering the unpredictability of businesses, PSA providers are ensuring continuum within workflows with aid of disaster recovery measures.

Added to that, mobile interfaces are being utilized to allow employees with the flexibility of completing tasks or providing support to back-end services. This decidedly blurs the line between work and home, eliminating the need for permanent offices. This brings providers to secure data exchange processes via robust desktop virtualization tools and server hosting integrated into a cloud infrastructure. All these trends are in tune with a single objective—driving improvement in the productivity of the company while simultaneously leveling up customer engagement.

While the utilization of cutting-edge technology ensures a long-term growth for the PSA space, it is an uphill task for companies to decide on one from the wide assemblage of solutions. To make this task easier, we have assessed the top companies that solve PSA challenges by implementing the current technological trends in the space. A distinguished panel comprising CEOs, CIOs, VCs, Analysts and the editorial board of CIOReview has selected a list of PSA solution providers.

We present to you CIOReview’s “20 Most Promising Professional Services Automation Solution Providers - 2018.”

Company Name

Company Description

Accelo Delivers solutions to intractable business challenges for professional service businesses all over the world
AtWork Systems Offers a complete suite of cloud-based software products that provide a comprehensive shared services back-office ecosystem to small and medium-sized professional service firms
BigTime Provides a SaaS-based system that is custom-built for the professional services industry to aid in time-tracking, billing and project management
Changepoint A leading provider of work management solutions, including project and portfolio management, enterprise architecture, and professional services automation
Cloud Coach Provider of enterprise-class Project Management and Professional Service Automation software on Salesforce
ConnectWise Offers an ecosystem of best-in-breed solutions and community to help businesses deliver exceptional service and productivity
Datto, Inc. Provides a complete IT Business Management platform that delivers the tools needed to run an IT managed services business such as service desk, account management, and so on
FinancialForce Leverages the power of Salesforce CRM and the Salesforce Platform keep projects on time, customers happy and reports up to date on one integrated platform
Function Point Provides an all-in-one web project management solution that enables agencies to consistently deliver client work on time and on budget
Hexaware Provides IT, BPO and consulting services for man-machine collaboration, solving complex business problems, by combining human creativity & intellect, ubiquitous data and powerful algorithms and plentiful computing
Intiva Health Connects licensed medical professionals and facilities to automate the tasks of credentialing, continuing education, and communication
Kimble Helps professional services businesses by improving business performance, increasing visibility, and providing enhanced company collaboration
Krow Software Offers a Professional Services Automation (PSA) solution to manage the performance and profitability of every project, delivering visibility across the entire business
Mavenlink Provides enterprise-class SaaS with projects, financials, collaboration, resource management, and business intelligence in a single unified environment to help customers connect, collaborate, execute, and thrive like never before
Projector PSA Helps organizations efficiently manage the entire delivery process from initial planning, project management, and resource scheduling to time and expense tracking, budget management, and invoicing
Promys Provides PSA solutions that help businesses overcome their operational challenges
Replicon Provides a time-focused system of record for professional services organizations to get comprehensive information on their current and future projects, profitability, and so on
TeamKnit Provides a single, powerful, and integrated tool for team collaboration that gives employees a boost in the productivity
Upland Software Provides cloud-based enterprise work management solutions to help customers access, analyze and act on information in real-time and collaborate with team members around the globe
Velosio Helps professional service firms deliver exceptional client experiences, streamline operations and grow profitably