Connected Technology Future of Home Appliance Industry
“Information security is my top concern. I believe that all aspects of IT needs to be deeply involved with security”
Technology with a Competitive Edge
From a technology perspective, almost every company needs to combine digital, big data and mobile in some way. My dream space is one open source platform for go-to-market combining digital, CRM, big data and mobile. This would allow IT organizations to shift energy from finding the right tools to integrate into an already distributed environment to enabling and extracting value for the consumer. The cloud proposition is highly compelling, but for most companies, the financial shift to more of an expense weighted model can be discouraging. This definitely keeps me up at night. I am keeping a very close watch on how the Internet of Things is evolving and what companies are doing to make connected products relevant to their consumers.
The Growing trend toward SaaS
The trend toward SaaS has really picked up in the large enterprise space over the past couple of years. SaaS products used to be mid-market utilities, but now large-enterprises are demanding the flexible consumption models so software companies are jumping all over it. The issue still is the capital to expense allocation challenge. The role of IT is definitely trending toward more of a business leadership role. All aspects of business are becoming digitally enabled and the market places are becoming digitally based. I see IT invited to the table during key business decisions much more than I used to. My IT organization is moving into more of business strategy role. I look for MBA's with a consulting or technical background that can find ways to drive business with technology. SaaS is a major driver behind this shift in bringing traditional IT organizations to front-lines with the consumer.
Role of a CIO as Ombudsman
Information security is my top concern. I believe that all aspects of IT needs to be deeply involved with security. For example, in the digital space, the CSO doesn't design and code new capabilities. They can set the standards and run the necessary audits, but the designs and code should go above and beyond standards and many times, the details are so minute and hackers move so fast that the standards may not cover everything that needs to be covered quick enough. In this respect, I see the role of the CSO growing, but I don't see security being completely centralized.
Advice to the CIO
My advice to new CIOs is to keep things as simple as possible and focus on customer value, keeping customers welcomed, engaged and safe in the process. Simple solutions often translate into a good customer experience.