Top 20 Professional Services Automation Tech Companies - 2017
The global market for Professional Services Automation (PSA) solutions is set to grow up to $17.33 billion by the year 2025. A deciding factor to this growth is the increased need to achieve optimization of everyday processes, such as accounting, invoicing, resource allocation, reporting, project management, and overall integration of these processes with CRM solutions and payroll systems.
The user base for these systems is widespread at a number of levels and laterals. Lawyers, insurance brokers, IT consultants, auditors, etc. have a growing affinity to the technology that can rope together their disparate tasks into a single, integrated, and monitored interface to provide a higher degree of visibility and hence efficiency in their respective workplaces.
A unique aspect of the widely used PSA solutions in the market is the balance between software automation capabilities and infusion of human intelligence. While erroneous manual processes cause a high degree of attrition individually, it is also pertinent that a human element must be one of the core components of the technology that powers PSA platforms. The reason behind this is that PSA platforms are guided by quantitative and qualitative success metrics that are entirely defined and comprehended by the people involved in the usage of such platforms. As a result, this poses an opportunity for various solution vendors to incorporate machine intelligence technology that is empathetic towards human needs.
In the last few months, a distinguished panel comprising of CEOs, CIOs and analysts, along with CIOReview’s editorial board reviewed and shortlisted the top companies that are at the forefront of delivering turnkey PSA solutions. We present to you CIOReview’s “20 Most Promising Professional Services Automation Solution Providers 2017,” featuring the companies that are delivering value to the professional services sector.