Top 20 Professional Services Automation Tech Companies - 2018
As businesses continue to gain higher competitive edge, automation providers for professional services are merging ground-breaking technological advancements in order to improve productivity in back-end operations and accelerate front-end services. In an effort to reduce cumbersome paperwork, operational costs and the overall time consumed to serve customers, companies are on a transition from legacy to agile methodology leveraging automation workflows. Reports by the Business Research Company reveal a market forecast of 5.4 percent growth of professional services by 2020.
The scope for penetration of automated services is widening as organizations turn to social media platforms for promotion of products and services. Besides, companies are relying on complete decentralization of processes by collaborating CRM and professional service automation (PSA) tools. This will help businesses experience a parallel surge in sales and operational activities. Considering the unpredictability of businesses, PSA providers are ensuring continuum within workflows with aid of disaster recovery measures.
Added to that, mobile interfaces are being utilized to allow employees with the flexibility of completing tasks or providing support to back-end services. This decidedly blurs the line between work and home, eliminating the need for permanent offices. This brings providers to secure data exchange processes via robust desktop virtualization tools and server hosting integrated into a cloud infrastructure. All these trends are in tune with a single objective—driving improvement in the productivity of the company while simultaneously leveling up customer engagement.
While the utilization of cutting-edge technology ensures a long-term growth for the PSA space, it is an uphill task for companies to decide on one from the wide assemblage of solutions. To make this task easier, we have assessed the top companies that solve PSA challenges by implementing the current technological trends in the space. A distinguished panel comprising CEOs, CIOs, VCs, Analysts and the editorial board of CIOReview has selected a list of PSA solution providers.
We present to you CIOReview’s “20 Most Promising Professional Services Automation Solution Providers - 2018.”