Top 20 Professional Services Automation Tech Companies - 2018

As businesses continue to gain higher competitive edge, automation providers for professional services are merging ground-breaking technological advancements in order to improve productivity in back-end operations and accelerate front-end services. In an effort to reduce cumbersome paperwork, operational costs and the overall time consumed to serve customers, companies are on a transition from legacy to agile methodology leveraging automation workflows. Reports by the Business Research Company reveal a market forecast of 5.4 percent growth of professional services by 2020.

The scope for penetration of automated services is widening as organizations turn to social media platforms for promotion of products and services. Besides, companies are relying on complete decentralization of processes by collaborating CRM and professional service automation (PSA) tools. This will help businesses experience a parallel surge in sales and operational activities. Considering the unpredictability of businesses, PSA providers are ensuring continuum within workflows with aid of disaster recovery measures.

Added to that, mobile interfaces are being utilized to allow employees with the flexibility of completing tasks or providing support to back-end services. This decidedly blurs the line between work and home, eliminating the need for permanent offices. This brings providers to secure data exchange processes via robust desktop virtualization tools and server hosting integrated into a cloud infrastructure. All these trends are in tune with a single objective—driving improvement in the productivity of the company while simultaneously leveling up customer engagement.

While the utilization of cutting-edge technology ensures a long-term growth for the PSA space, it is an uphill task for companies to decide on one from the wide assemblage of solutions. To make this task easier, we have assessed the top companies that solve PSA challenges by implementing the current technological trends in the space. A distinguished panel comprising CEOs, CIOs, VCs, Analysts and the editorial board of CIOReview has selected a list of PSA solution providers.

We present to you CIOReview’s “20 Most Promising Professional Services Automation Solution Providers - 2018.”

Top Professional Services Automation Solution Companies

A computer software company based in Herndon, Virginia initial product is OneLynk, a Shared Services Online (SSO) solution that offers a complete suite of cloud-based software products. As a professional service automation provider AtWork Systems online solution provides comprehensive shared services back-office ecosystem to small and medium-size professional service firms, such as professional services firms or government contractors. Many growing businesses struggle while expanding, acquiring, and integrating, OneLynk allows them to focus more on business and less on the back office. OneLynk delivers a standard library of easily reconfigurable default templates for automating and monitoring business transactions, finance, supporting human capital management, and payroll services

Businesses that are looking to make strategic investments to their success Cloud Coach created enterprise-class project management and productivity software. The company is into enterprise class project management, PSA, PPM, and productivity software. The professional service automation provider Cloud Coach provides enterprise productivity software that a team can utilize to simplify everyday tasks, increasing productivity. It also allows the business to grow by giving them the time to concentrate on the core aspects of the company. The organization also guides their client through the complete journey of finding a solution to the business problems and making it a positive and profitable outcome for their business

An Ecosystem-centric company dedicated to helping technology teams thrive. ConnectWise connects the tech teams to solutions and services that drive exceptional user experiences. The firm enables efficiency with a single-pane-of-glass approach to running a business. The company’s platform is comprised of solutions designed to help their clients to do more with less, allowing them access to a comprehensive selection of options that extend, connect, and personalize your business. As the professional service automation provider the platform of ConnectWise connects its clients to an ecosystem of best-in-breed solutions that help them deliver exceptional service and productivity. A passionate, committed leadership team supports the company’s corporate vision and helps them continuously drive partner success

The company started back in 2006 as a staffing agency for surgical services and emergency rooms. Today they are a young startup, built on decades of healthcare operations experience, committed to helping health providers make the most of their careers. Most of the time business productivity software are installed but never properly utilized. Cloud Coach ensures that their premium consulting and support system that will help the companies to ensure that the software is working and helping the business succeed

The company is a source for its clients integrated productivity tools that provide accountability, transparency, and team cohesiveness. TeamKnit amplifies the human capital and multiplies the bottom line resulting in exponential growth both to the workforce, without adding the headcount, and the bottom line.TeamKnit is a professional service automation provider whose crew embodies diverse global experience in technology, finance, operations, sales, and marketing. The firm is attracting many who struggle with too many collaboration tools and paying 40 to 60% more. TeamKnit also helps companies to drives employee productivity and employee engagement which leads to an increase in team productivity

Accelo

Accelo

Accelo is the smart technology platform that gets their client’s back while they do the work they love by automating and streamlining work into one, integrated system. By streamlining the operations companies and their teams will be free to dedicate their full attention to their clientswhile being more productive profitable, and confident. Today, Accelo streamlines operations and increases the profitability of thousands of businesses in over 86 countries. As a professional service automation Accelo gives service businesses a system to run their operations, streamlining client work, automating processes and letting professionals get back to doing the work they love

BigTime

BigTime

BigTime Software delivers time-tracking, billing and project management software for professional firms, tracking over billions billable time each year. The company’s flagship product is a SaaS-based system that is custom-built for the professional services industry. The firm serves sectors like accounting, architecture, and engineering, consulting, creative, government contracting, IT services, and law firms. BigTime is a venture-funded company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue, and improving profitability within the knowledge economy. As professional service automation the company offers features like time and expense tracking, WIP management, task & workflow management, invoicing, billing, and more

Compuware

Compuware

Compuware Corporation empowers many large companies so that they can make advancement to their mainframe intellectual property to meet the demands of the digital economy. The company’s application development, testing, and performance management software enables businesses to deliver high-quality applications more quickly, reliably, and resource-efficiently. Compuware is a type of Software Company that solely focuses on mainframe innovation. As a professional automation service Compuware's modern mainframe solutions integrate into their client’s cross-platform, enterprise-DevOps toolchain, they can fully influence their high-value mainframe investments with agility

Datto, Inc.

Datto, Inc.

As the provider of IT solutions delivered by Managed Service Providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. As a professional service automation provider the company offers business continuity and disaster recovery, networking, business management, and file backup and sync solutions. The firm has created a one-of-a-kind ecosystem of partners that provide Datto solutions to half a million businesses across more than 130 countries.Datto has earned hundreds of awards for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace

FinancialForce

FinancialForce

Headquartered in San Francisco, FinancialForce delivers the professional services automation (PSA) and customer-centric ERP. As a professional service automation provider the firm accelerates business value with comprehensive best practices and the most intelligent analytics—all on the leading business cloud platform from salesforce. FinancialForce also believes that the company built on the salesforce customer-engagement, the cloud platform is at the forefront of delivering value for service economy companies. The company is backed by advent international, salesforce ventures, and technology crossover ventures. The company has also ensured to address social causes in their communities and improve the lives of others by harnessing the talents, passions, and generosity of FinancialForce employees, partners, and customers

Function Point

Function Point

Founded by Chris Wilson in Vancouver, Canada in 1997, Function Point alleviates the chaotic nature of operating creative agencies, internal marketing teams, and professional service firms. Used by over 9000 customers across the world, the all-in-one solution helps teams connect each stage of project management. The organization strives to deliver intuitive software solutions and unsurpassed customer service. Their goal is to make productivity more personable; to warm it up and give it a heartbeat. As a customer-funded business, the company treats each of the customers as their partners. The company believes that the client’s success is their success

Hexaware

Hexaware

Hexaware is a growing and automation-led next-generation provider, with a deep-rooted legacy of delivering excellence in IT, BPO and consulting services and with a rapidly expanding international footprint. The superior performance of the company is driven by a combination of advanced strategy, the best teams in the world, and a culture that is passionate about innovation and automation. As a professional service automation provider the company has helped clients to achieve operational excellence and customer delight. The firm focuses on taking a leadership position in assisting clients to attain customer intimacy as their competitive advantage. The digitally empowered workforce of Hexaware represents various nationalities, comprising 16,509 employees

Kimble

Kimble

Located in Dover, Ohio, Kimble is a family-owned and operated business. They are committed to providing quality, convenient, and sustainable waste management and recycling solutions to Eastern Ohio. As a professional service automation provider the organization also offers municipal, commercial, and residential services, and their top priority is always our customers. Innovation and excellence remain the cornerstones of the business, as they continuously search for new and improved ways to provide the customers with the best possible service. Their commitment to the environment extends well beyond the curb. In addition to the collection services, Kimble operates a state-of-the-art landfill and recycling plant in its coverage area

Krow Software

Krow Software

Krow PSA is a customer-centric PSA developed to build long-term customer relationships through improved customer experiences and better services delivery. This professional automation service provider helps companies to transform service delivery and client success with their next-generation Project & Professional Services Automation (PSA) solution. Built 100% native on salesforce, Krow PSA is designed with customers at the core, providing a way for project teams to work hand in hand with customers from sales through service delivery.  The organization offers a modern and seamless customer experience, fully transparent communication between the project team and client to ensure alignment of expectations with real-time two-way communication

Mavenlink

Mavenlink

Mavenlink is a modern software platform for professional and marketing services organizations. It is a solution that helps services firms establish an operational system of record that facilitates their business lifecycle, including key capabilities like resource management, project management, collaboration, project accounting, and BI. Services organizations in more than 100 countries are improving operational execution, increasing agility, and driving improved financial performance with Mavenlink. As a professional service automation provider the company also provides enterprise-class Software as a Service (SaaS) that transforms the way services organizations work. With projects, financials, collaboration, resource management, and business intelligence in a single unified environment, teams using Mavenlink can connect, collaborate, execute, and thrive like never before

Planview, Inc.

Planview, Inc.

One of the comprehensive solutions in the industry that is designed for Lean and Agile delivery is provided by Planview, Inc. It also includes portfolio and resource management, collaborative work and project management, innovation management, strategic planning, product portfolio management, and capability and technology management (enterprise architecture). Planview’s have more than 700 employees serve 5,000 customers worldwide through a culture of innovative technology leadership, deep market expertise, and highly engaged communities. Their solutions span every class of work, resource, and organization to address the varying needs of diverse and distributed teams, departments, and enterprises. As a professional service automation provider Planview makes it easier for all organizations to achieve their business goals

Projector PSA

Projector PSA

Projector's Professional Services Automation (PSA) software helps project-based services organizations track time and expenses, invoice clients, schedule resources, and manage projects. By eliminating error-prone manual processes and replacing homegrown systems. As a professional service automation provider, Projector lets its clients focus on what's important: gaining the visibility and control necessary to grow and manage professional services of the organization. The company's approach, its product, and the pricing have allowed Projector to establish themselves in the market as the professional services automation solution that is available at a surprisingly affordable price. The experience of the company has enabled them to develop a unique solution essential in the real world of professional services management

Replicon

Replicon

Replicon, the Time Intelligence Company is pioneering a new approach to time management. Time Intelligence elevates time as a strategic asset within an organization, to improve operational productivity, performance, and profitability. The platform of Time Intelligence offers solutions for global time and gross pay compliance, enterprise time management for ERP, professional services automation, and an SDK for continued development. As a professional service automation provider the company's cloud-based products include complete solution sets for client billing, project costing, and time and attendance.  Replicon supports thousands of customers across 70 countries, with over 400 employees around the globe, including the United States, Canada, India, Australia, and the United Kingdom

Upland Software

Upland Software

Upland’s enterprise work management cloud software enables every team in an organization to do their best work. Whether it is team collaboration, managing projects, and costs, automating workflows or engaging prospects and customers. As the company’s products are cloud-based and architected for performance, scalability, and security, the firm keeps the people and thier clients connected anytime, anywhere, and from any device. Upland Software is a provider of cloud-based Enterprise Work Management software. As a professional service automation provider the company's applications enable users to manage their projects, professional workforce, and IT investments. With more than 4,000 customers and over 450,000 users around the world, Upland Software solutions help customers run operations smoothly

Velosio

Velosio

Velosio’s years of experience with business applications translate to a deep bench of tenured team members with competency across ERP, CRM, and Cloud. The company has strategic ISV partnerships, and a portfolio of solution and service offerings to accelerate what’s next for the business. As a professional service automation provider the company's mission is to enable clients to realize business value faster, simplify the process of deploying technology, acquire deeper data-driven insights, and explore ongoing innovation to drive the business forward. A Velosio client can leverage the Velosio network of peers, external resources, and community events to help that will help them on their journey and business growth